A1A Service Advocate

"Are you passionate about providing top-notch customer service and advocating for the needs of others? Look no further than Aetna's A1A Service Advocate role! As a crucial member of our team, you will be responsible for ensuring our members receive the highest level of service and support. If you have excellent communication skills, a strong attention to detail, and a drive to make a positive impact on others, we want you on our team. Join us in our mission to improve the health and well-being of our members and communities." Provide exceptional customer service to Aetna members, ensuring their needs are met and their concerns are addressed in a timely and effective manner. Serve as a primary point of contact for members, assisting with inquiries, concerns, and providing support as needed. Advocate for the needs of members, ensuring they receive the appropriate level of care and resources to improve their health and well-being. Maintain a thorough understanding of Aetna's products, services, and policies to accurately and effectively assist members. Collaborate with internal teams and external partners to resolve member issues and concerns. Utilize strong communication skills to clearly and effectively convey information to members and colleagues. Maintain accurate and detailed records of member interactions and resolutions to ensure quality service. Continuously strive to improve the member experience by identifying areas for improvement and providing feedback to leadership. Stay up-to-date on industry trends and best practices to ensure the highest level of service is provided to members. Demonstrate a strong commitment to Aetna's mission and values of improving the health and well-being of members and communities. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.