Amazon Connect Consultant
We are looking for Amazon Connect consultant for our client and it is fully remote W2 poisition. GC and USC only. EXPERIENCE AND SKILLS REQUIREMENT: • 3+ years of experience in cloud architecture and implementation • 3+ years of Amazon Connect developer experience • Amazon Connect & Conversational AI Experience: - Understanding of Amazon Connect capabilities - Contact flow/module development and deployment - 3rd party API calls, CRM and other backend integrations - Experience building and deploying Amazon Lex bots for voice and chat. - Natural Language Understanding (NLU) implementation - Designing conversational flows and intents - Bot testing and optimization • AWS Expertise: - Proficiency in services like API Gateway, Lambda, DynamoDB, IAM etc. - Experience with REST APIs and web services integration - AWS certifications preferred (e.g., Solutions Architect Associate) • Infrastructure & Development: - Infrastructure as Code (IaC) experience with CloudFormation or Terraform - Automation and scripting skills (Python)