B2B Customer Service Expert

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Advertised as B2B Customer Service Expert but the job role is: Operations Customer Expert II We are looking for both English and French Bilingual B2B Customer Service Experts. About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. • Autonomous - We encourage and trust your decision-making skills • Progressive work environment- If you have skills to prove we have all ladders for you to grow • Flexible - We believe in results • Innovative - All ideas matter • Inclusive - Everyone is Included and everyone wins About the Job As a Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. As a CE (Customer Expert), you are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email for day-to-day interactions. Key Responsibilities: • Maintain a comprehensive understanding of RBH’s product range and available customization options for retailers (clients). • Engage with clients to ascertain their needs and preferences in accordance with their customer market. • Provide clients with exceptional customer service by addressing any questions or queries they may have. Skills: • Extensive knowledge of RBH products and services. • Exceptional verbal and written communication skills to engage with client and comprehend their needs. • Proficiency in comprehending client concerns and providing tailored solutions that meet their specific needs. • Expertise in analyzing and understanding client requirements efficiently and converting these insights into successful sales outcomes. • Strong problem-solving abilities to address client challenges and provide support. Qualifications: • High School Diploma/degree or equivalent preferred. • Strong verbal and written communication skills. • Strong customer service or sales acumen. Benefits & Perks • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. • Robust career path with a full development plan and the opportunity to grow in the organization. • Paid 2 weeks of training. • Continuous learning through progressive training that is specific to your tenure and skills. • Positive and supportive environment • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule: • Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role. Location • Work Arrangement: Fully Remote. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.