Customer Service Evaluator

Our client, industry-leading in customer experience solutions, is seeking a dedicated and detail-oriented Customer Service Evaluator to join their team. As a Customer Service Evaluator, you will be an essential part of the quality assurance team supporting client operations. The ideal candidate will possess excellent communication skills, keen attention to detail, and a proactive attitude, which will align successfully within the organization. Job Title: Customer Service Evaluator Location: McAllen, TX, with remote work options available Pay Range: $14.00 Shift: What's the Job? • Conduct telephone evaluations by following structured scenarios to assess customer service quality • Document interactions in detail, including metrics such as response time, information accuracy, and appointment setting • Provide objective feedback based on call evaluations to support continuous improvement • Maintain confidentiality and adhere to company policies during all evaluations • Collaborate with team members to ensure evaluation standards are consistently met What's Needed? • Strong verbal and written communication skills • Ability to follow structured scenarios and document interactions accurately • Self-motivated with a keen eye for detail • Reliable internet connection and a quiet workspace for remote evaluations • Previous experience in customer service or quality assurance is a plus What's in it for me? • Flexible remote work environment to support work-life balance • Opportunity to contribute to quality improvement initiatives • Gain valuable experience in customer service evaluation and quality assurance • Work with a dynamic and supportive team • Potential for growth within a reputable organization If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells -creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.