**Director, Global Customer Success - East Region US at blithequark**

Are you a seasoned leader with a passion for driving long-term customer outcomes and operational excellence? Do you thrive in a fast-paced, globally distributed environment where no two days are the same? If so, we invite you to join blithequark as our Director, Global Customer Success - East Region US. At blithequark, we're committed to delivering exceptional customer experiences that drive growth, satisfaction, and retention. As a key member of our Customer Success team, you'll play a critical role in scaling our global customer-facing post-sales functions, leading and mentoring three global teams, and driving strategic initiatives that drive business outcomes. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to succeed in a rapidly changing world. With a strong presence in the US and globally, we're dedicated to delivering exceptional customer experiences that drive growth, satisfaction, and retention. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **The Role** As our Director, Global Customer Success - East Region US, you'll be responsible for leading and scaling our global customer-facing post-sales functions, including Customer Success Managers (CSMs), Technical Account Managers (TAMs), and Migration Support Specialists (MSSs). You'll work closely with our global teams to develop and execute strategies that drive customer satisfaction, retention, and expansion initiatives. **Key Responsibilities** * **Customer Success (NAM IC Role)** + Serve as the primary Customer Success Manager for a portfolio of NAM-based strategic accounts + Own customer onboarding, adoption, health monitoring, renewals, and expansion conversations + Facilitate business reviews to reinforce value delivered and identify growth opportunities + Coordinate with support, product, and engineering to resolve issues, escalate as needed, and communicate updates * **Global Leadership & Team Management** + Lead and mentor the global Customer Success, TAM, and Migration Support teams + Define and execute global strategies for onboarding, customer lifecycle management, and expansion + Foster a culture of accountability, collaboration, and continuous improvement across all functions + Align cross-functionally with Sales, Product, Engineering, and Support to deliver unified customer experiences * **Operational Excellence** + Oversee team adherence to operational best practices, including Jira and Salesforce hygiene + Develop and maintain dashboards to track customer health, adoption, renewals, migration progress, and support activity + Drive scalable reporting processes to ensure visibility across the organization, including executive stakeholders + Maintain a cadence of QBRs, team check-ins, and retrospectives to drive improvements in service delivery * **Migration Support Oversight** + Lead global migration planning and support team, ensuring successful Java migration outcomes + Guide customers through technical readiness assessments, implementation roadmaps, and best practices + Collaborate with internal stakeholders and certified partners to ensure delivery excellence **What You'll Bring** * 10+ years in Customer Success or Technical Account Management, with at least 5 years in a global leadership capacity * Proven track record managing strategic customers and leading global, distributed teams * Experience in the Java ecosystem, cloud infrastructure, or enterprise software a strong plus * Exceptional communication and relationship-building skills across technical and business stakeholders * Hands-on experience with Salesforce, Jira, and customer health dashboards * Ability to work independently in a fast-paced, globally distributed environment **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading provider of innovative solutions * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and results-driven leader with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this role or to submit your application, please contact us at [insert contact email or phone number]. We look forward to hearing from you!