**Director/Sr. Director, Strategy & Customer Success, blithequark for Business**

Join the dynamic team at blithequark for Business, where innovation meets customer obsession. As a seasoned leader, you will own the vision, strategy, and execution for our end-to-end customer experience, driving growth and success for our business customers worldwide. If you're passionate about building high-performing teams, developing innovative solutions, and delivering exceptional customer experiences, we want to hear from you. **About blithequark for Business** At blithequark, our mission is to empower local economies by providing innovative solutions that meet the evolving needs of businesses and consumers alike. Our team is dedicated to creating a seamless and personalized experience for our customers, from door-to-door delivery to a wide range of goods and services. We're committed to fostering a culture of innovation, collaboration, and customer obsession, where every team member has the opportunity to grow, learn, and make a meaningful impact. **The Role** As a Director/Sr. Director, Strategy & Customer Success, you will be responsible for defining the vision and strategy for our customer experience, identifying new products and services, and driving growth opportunities for blithequark for Business. You will lead a high-performing team, overseeing front-line teams, and partnering with cross-functional teams to deliver exceptional customer experiences. Your expertise will be essential in scaling our operations, improving service levels, and increasing customer satisfaction. **Key Responsibilities** • **Strategize**: Develop and execute a comprehensive strategy for blithequark to win the business audience, identifying and quantifying growth levers, setting goals for cross-functional teams, and managing operating cadences to create accountability and maximize learnings. • **Build**: Transform our Customer Success capability, designing and building the right organization, processes, and programs to maximize the value that each client gets out of partnering with blithequark. Partner with tech teams to build products that improve the customer experience and unlock larger addressable audiences. • **Scale**: Partner with Sales, tech, and centralized teams to improve the efficiency of our client-facing processes through more automation and systemization. Develop systems for capturing feedback and building it into Product, Operations, and GTM. • **Collaborate**: Lead a highly cross-functional team to drive growth by partnering with engineering, product, design, sales, operations, finance, and marketing. Help the team maneuver through conflicting priorities and set a clear path forward to achieve a mutually beneficial outcome. • **Lead**: Manage, develop, and continue to build a high-performing team, fostering a culture of innovation, collaboration, and customer obsession. **What We're Looking For** • **Problem-Solving**: You solve problems from first principles, starting with the customer. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking. You start with a clear understanding of the customer's needs and measure success based on how well we deliver on those needs. • **Analytical**: You let data win arguments. You are an analytical thinker, able to leverage data and analytics to answer complex business questions and create a compelling narrative. • **Relentless**: You do what it takes to win, no matter what. You are comfortable with ambiguity and embrace the challenge of having multiple paths forward and no right answer. • **Leadership**: You have 15+ years of experience and have scaled a business or function. You've succeeded in high-performance cultures (in tech, operations, strategy, consulting, finance, or a related experience), you've led teams to achieve audacious goals, and you have successfully scaled a business. Experience leading Customer Success is ideal. • **Team Management**: You have 10+ years of team management experience. You have a proven track record of building, developing, and inspiring diverse teams who deliver results. **What We Offer** • **Comprehensive Benefits Package**: We offer a comprehensive benefits package, including healthcare benefits, a 401(k) plan with an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays. • **Equity Grants**: In addition to base salary, the compensation package for this role also includes opportunities for equity grants. • **Career Growth Opportunities**: We're committed to supporting employees' happiness, healthiness, and overall well-being by providing opportunities for growth and development. • **Diverse and Inclusive Culture**: We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. **Compensation** The location-specific base salary range for this position is: • **California**: $190,000—$350,000 USD • **New York**: $200,000—$350,000 USD Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. **How to Apply** If you're passionate about building high-performing teams, developing innovative solutions, and delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!