**Experienced Air Customer Service Agent - Remote US**
Join blithequark's dynamic team as an Air Customer Service Agent, where you'll play a vital role in delivering exceptional guest experiences while working remotely from the comfort of your own home. As a key member of our team, you'll be responsible for providing top-notch support to our guests, travel agents, and airlines, ensuring seamless travel experiences. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to join a forward-thinking company, we want to hear from you! **About blithequark** blithequark is a leading player in the travel and hospitality industry, renowned for its commitment to excellence, innovation, and customer satisfaction. Our company culture is built on the principles of integrity, fairness, and professionalism, and we're dedicated to creating a workplace where our employees can thrive. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic team that's passionate about delivering exceptional experiences. **Responsibilities** As an Air Customer Service Agent, you'll be responsible for: * Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to their queries and concerns. * Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel-related services. * Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. * Performing any additional duties as assigned by leadership. **Requirements** To be successful in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills. * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * Must be legally authorized to work in the United States. blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). **What You Can Expect** As a blithequark employee, you can expect: * Cruise and travel privileges for you and your family. * Health benefits. * 401(k) plan. * Employee Stock Purchase Plan. * Training and professional development opportunities. * Tuition and professional certification reimbursement. * Rewards and incentives. * A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience. **Our Culture** At blithequark, we're committed to creating a workplace where our employees can thrive. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to join a forward-thinking company, we want to hear from you! Apply now by clicking on the link below: