Experienced Business Analyst – Delta Airlines Customer Service Remote Opportunity $25/Hour

Join the Delta Airlines Team: Elevate Your Career in Customer Service and IT Delta Airlines is seeking a highly skilled and experienced Business Analyst to join our team in a remote capacity. As a leader in the aviation industry, we're committed to innovation, customer satisfaction, and employee growth. This role offers a unique opportunity to work with our IT group, driving data-driven solutions that enhance our applications and products. If you're a motivated professional with a passion for delivering exceptional results, we invite you to explore this exciting career opportunity. About Delta Airlines and the Role Delta Airlines is a renowned airline that prioritizes customer experience, safety, and employee well-being. Our culture is built on shared values - Care, Integrity, Perseverance, Employee Service, and Teamwork. As a Business Analyst, you'll play a critical role in driving business change by gathering, analyzing, and documenting requirements for various projects and systems. You'll work closely with Business and IT teams to identify needs, develop solutions, and implement changes that meet our business objectives. Key Responsibilities • Gather, create, prepare, and maintain business requirements for various projects or systems from the initial stage to final implementation, ensuring requirements meet standards. • Analyze, design, and maintain production systems/programs/applications. • Assist in supporting and communicating project status reports and tracking. • Provide efficient project cycles and expectations to abbreviate the project life cycle, where applicable. • Work with application support and development teams to fix software bugs and raised issues. • Lead resolution to issues with communicating systems based on various technologies. • Work with and participate in regular project status reviews. • Convert high-level Client Requirements into executable, detailed Client Stories to enable development. • Create and maintain the product backlog. • Lead planning meetings with the teams to prioritize work in forthcoming sprints. • Embrace diverse people, thinking, and styles. • Consistently make safety and security, of self and others, the priority. • Strong experience with discovery, identification, and documentation of processes. • Ability to work with multiple IT and business teams to gather and document requirements. • Connect directly and daily with delivery teams to execute the project. • Ensure product acknowledgment and status at key periods of the delivery cycle. • Develop communication materials and lead communication efforts around the product, needs, and future guides. • Participate in and lead design meetings with the product team. Essential Qualifications • Bachelor's degree in a relevant field. • Experience creating requirements and test scenarios for automated test suites. • Demonstrated insight with Agile or other rapid application development methodologies. • Shown technical skill to apply relevant technical processes to suitable business needs. • Ability to communicate effectively and professionally with management, staff, and clients. • Excellent analytical and problem-solving skills. • Energy to proactively guide and drive initiatives within a team environment. • To deliver quality work on time and translate planning into action by following relevant established processes or methodologies. Preferred Qualifications • Ability to become the informed authority for your applications and take ownership for its development and execution. • Experience in API practice/program. • Strong communication, interpersonal skills, customer service skills, client-centric. What We Offer At Delta Airlines, we're committed to the well-being and success of our employees. We offer a comprehensive benefits package, including: • Competitive compensation, industry-leading profit-sharing project, and performance incentives. • 401(k) with generous company contributions up to 9%. • Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave. • Extensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. • Family care support through fertility support, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that help with family in all stages. • Comprehensive Wellbeing programs to support physical, emotional, social, and financial well-being. • Domestic and Global space-accessible flight benefits for employees and qualified relatives. • Career advancement programs to achieve your long-term career goals. • Global connections to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint. • Business Resource Groups designed to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. • Recognition rewards and grants through the platform Relentless Together. • Access to over 500 discounts, special savings, and intentional benefits through Deltaperks. Why Join Delta Airlines? By joining Delta Airlines, you'll become part of a team that's dedicated to innovation, customer satisfaction, and employee growth. Our culture is built on shared values that prioritize the well-being and success of our employees. We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package. If you're a motivated professional looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Ready to Take the Next Step? If you're a skilled Business Analyst with a passion for delivering exceptional results, we encourage you to apply for this role. With a competitive salary of $25/hour and a comprehensive benefits package, this is an opportunity you won't want to miss. Apply now and take the first step towards a rewarding career with Delta Airlines. Apply This Job