Experienced Call Center Intake Specialist – Eve...

Introduction to BJC HealthCare BJC HealthCare is a renowned community health center dedicated to providing and coordinating behavioral health services for over 8,000 individuals in the St. Louis area. As an Administrative Agent of the Missouri Department of Mental Health (DMH), we serve as a primary point of entry for people eligible for mental health services funded by DMH. Our mission is to deliver high-quality, patient-centered care that addresses the unique needs of our clients. We are now seeking an experienced Call Center Intake Specialist to join our team, working on an evening shift and weekends in a fully remote capacity. Job Overview The Call Center Intake Specialist will be responsible for providing crisis support, coordinating care, and screening individuals for BJC Behavioral Health services. This role requires a strong understanding of crisis support, independent work skills, and general knowledge of DMH programming. The ideal candidate will have experience working with behavioral health clients, be proficient in technology, and possess excellent communication skills. As a key member of our Call Center team, you will play a vital role in ensuring that our clients receive timely and respectful support. Key Responsibilities Provide crisis support to callers in need, dispatching Mobile Crisis teams as necessary Coordinate care for active clients, scheduling appointments and providing community referrals as needed Screen individuals for BJC Behavioral Health services, completing initial psychosocial assessments and treatment plans Engage individuals and families to form trusting relationships, gathering accurate information to formulate realistic treatment goals Collaborate with team members to build positive working relationships within and across the service system Provide brief evidence-based therapies to address problems that can be resolved through clients' own actions and/or thought processes Essential Qualifications To be successful in this role, you will need: A Master's Degree in a related field (e.g., social work, counseling, psychology) 2-5 years of experience working in a behavioral health setting, preferably in a call center or crisis support role A valid Missouri LPC or LCSW Clinical Mental Health License Proficiency in technology, including Teams, Outlook, and electronic medical records (EMRs) Excellent communication and interpersonal skills, with the ability to work independently and as part of a team Preferred Qualifications While not required, the following qualifications are preferred: Experience working with crisis support and behavioral health clients Knowledge of DMH programming and services Training in evidence-based therapies, such as CBT, DBT, or Motivational Engagement Experience working in a fast-paced call center environment Skills and Competencies To excel in this role, you will need to possess: Strong crisis support and assessment skills, with the ability to evaluate individuals' observed and stated symptoms Excellent communication and interpersonal skills, with the ability to engage individuals and families in a non-threatening, empathetic manner Strong problem-solving and critical thinking skills, with the ability to make recommendations based on evaluations Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork Career Growth Opportunities and Learning Benefits At BJC HealthCare, we are committed to supporting the growth and development of our employees. As a Call Center Intake Specialist, you will have access to: Comprehensive training and onboarding program Ongoing professional development opportunities, including training in evidence-based therapies Opportunities for advancement within the organization A supportive and collaborative work environment, with a strong focus on teamwork and communication Work Environment and Company Culture BJC HealthCare is a dynamic and supportive work environment, with a strong focus on teamwork and communication. As a fully remote employee, you will have the flexibility to work from home, with the exception of training and occasional meetings. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to providing a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Comprehensive medical, dental, vision, life insurance, and legal services Disability insurance paid for by BJC Pension Plan/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on the first day Paid Time Off benefit combines vacation, sick days, holidays, and personal time Adoption assistance Conclusion If you are a motivated and compassionate individual with a passion for crisis support and client care coordination, we encourage you to apply for this exciting opportunity. As a Call Center Intake Specialist, you will play a vital role in ensuring that our clients receive timely and respectful support. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an ideal role for anyone looking to make a positive impact in the lives of others. Apply now and take the first step towards a rewarding and challenging career with BJC HealthCare. Apply for this job