**Experienced Call Center Representative – Data Entry and Customer Service Specialist**

**Join blithequark, a leading healthcare and retail organization, in shaping the future of patient care and community well-being.** Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a desire to work in a dynamic, fast-paced environment? If so, we invite you to explore this exciting opportunity as an Experienced Call Center Representative – Data Entry and Customer Service Specialist at blithequark. **About blithequark** blithequark is a pioneering healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a rich legacy of over 100 years, we have grown to become one of the largest and most trusted healthcare and retail companies in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing an exceptional omnichannel experience, backed by cutting-edge technology and a commitment to excellence. **Job Summary** As an Experienced Call Center Representative – Data Entry and Customer Service Specialist, you will play a vital role in supporting our patients and customers by providing exceptional customer service, processing data entry tasks, and resolving complex issues in a timely and professional manner. You will work closely with our team of healthcare professionals to ensure seamless communication and coordination of patient care. **Key Responsibilities** * Respond to high-volume customer inquiries via phone, email, and chat, providing accurate and empathetic solutions to resolve issues and concerns * Process data entry tasks, including patient enrollment, medication orders, and other administrative tasks, in accordance with HIPAA guidelines and blithequark's policies and procedures * Investigate and resolve complex issues, including missing medication data and clinical truncations (SIG codes), in a timely and professional manner * Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care * Provide support to pharmacists, both in-store and remotely, to resolve issues and answer questions * Settle external exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing as needed * Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve external exceptions * Provide assistance to pharmacists, both in-store and remotely, to resolve issues and answer questions * Identify and escalate issues to senior-level staff as needed **Essential Qualifications** * High school diploma or equivalent * Basic computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Basic web browsing skills, including: + Opening a browser + Writing URLs in the address bar + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms * Basic keyboarding skills, including: + Typing at least 25 words per minute + Typing by memory + Organizing files * Ability to communicate effectively in writing and verbally * 18 years old or older **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived confirmation office * Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction * Intermediate to advanced keyboarding skills, including: + Typing at least 35 words per minute + Typing by memory + Organizing files * Familiarity with Spanish and English **What We Offer** * Competitive hourly rate of $25-$35 * Opportunity to work in a dynamic, fast-paced environment with a team of dedicated professionals * Comprehensive training program to ensure success in the role * Opportunities for career growth and advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time without notice.