**Experienced Clinical Manager – Crisis Call Center Operations and Training**

Are you a compassionate and skilled mental health professional looking to make a meaningful impact in the lives of individuals in crisis? Do you have a passion for leadership and training, with a strong background in crisis intervention and management? If so, we invite you to join blithequark as an Experienced Clinical Manager – Crisis Call Center Operations and Training. **About blithequark** blithequark is a leading provider of innovative mental health solutions, dedicated to delivering exceptional care and support to individuals in need. Our team of passionate professionals is committed to making a positive difference in the lives of our clients, and we're seeking a talented Clinical Manager to join our ranks. **Job Summary** As a Clinical Manager at blithequark, you will play a critical role in overseeing the performance of our crisis call center teams, providing clinical supervision and training to staff, and ensuring the delivery of high-quality services to our clients. You will work closely with our Clinical Director to develop and implement effective strategies for improving program outcomes, and will be responsible for maintaining performance measures and developing reports on contract-related activities. **Key Responsibilities** As a Clinical Manager at blithequark, your key responsibilities will include: * Providing clinical supervision and training to Crisis Call Specialists, including consultation groups, one-to-one coaching, and regular quality assurance monitoring * Addressing staffing, coaching, and disciplinary recommendations with the Clinical Director * Maintaining performance measures and developing reports on contract-related activities for the Clinical Director * Making follow-up calls to individuals who are offered assistance on Mobile Crisis Response Line as required, and maintaining documentation of follow-ups and client data * Being available either on-site or by phone as needed and as agreed upon for consultation * Staying informed on the latest research related to crisis intervention and updating program accordingly * Ensuring that program Key Performance Indicators, service goals, and objectives meet measurable benchmark goals * Providing formal training within the agency and community pertaining to contracted lines of business **Essential Qualifications** To be considered for this role, you will need to possess the following essential qualifications: * Education: A licensed mental health practitioner (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, or Advanced Practice Registered Nurse) * Experience: Non-profit experience and background in crisis intervention preferred **Required Skills and Abilities** In addition to your education and experience, you will need to possess the following required skills and abilities: * Strong verbal skills, people skills, and computer skills required * Ability to work with staff and volunteers * Ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs * Ability to handle stress due to scope and type of calls that may be received * Must have attention to detail and the ability to multi-task * Candidates must be willing to work days, some evenings, and even weekends on occasion * Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop **Working Conditions** This position may involve handling high-pressure situations, particularly in response to community needs and disaster management. You will need to be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing circumstances. **Work Environment** As a Clinical Manager at blithequark, you will work in a hybrid environment, with the flexibility to work from home or on-site as needed. Our office is a comfortable and professional space, with a focus on courtesy, respect, and equitable treatment. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for professional development and growth * Collaborative and supportive work environment * Recognition and appreciation for jobs well done **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Salary: $ [insert salary range] * Benefits: [insert benefits, e.g. health insurance, retirement plan, paid time off] * Professional development opportunities: [insert opportunities, e.g. training, conferences, mentorship] **How to Apply** If you are a motivated and compassionate mental health professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Reasonable Accommodations** We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please let us know in advance. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us: [insert contact information] We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional mental health services to our clients.