**Experienced Customer Advocate Representative – Revenue Growth & Customer Success**

At blithequark, we're revolutionizing the way businesses connect with their customers and drive revenue growth. As a leading go-to-market solution for revenue teams, we're trusted by over 500,000 companies and millions of users globally. Our mission is to empower revenue professionals to find the most accurate contact information and automate the outreach process, turning prospects into customers. We're seeking a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions. **About blithequark** blithequark is a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. We're a dynamic and innovative company that's constantly pushing the boundaries of what's possible in the world of revenue growth and customer success. **The Role** As a Customer Advocate Representative, you'll be the face of blithequark, interacting with customers through live chat, email, and phone to provide exceptional support and drive revenue growth. You'll be responsible for: * Driving revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales. * Going above and beyond to ensure client satisfaction and success at all times. * Owning the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of blithequark. * Proactively upselling and cross-selling relevant product features that match the customer's business goals. * Meeting or exceeding chat-to-close rate targets, monthly revenue quotas, and other performance KPIs. * Responding to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence. * Capturing and following up on opportunities surfaced through support interactions, feature requests, and product updates. * Being the customer's internal advocate, collaborating with Product and Sales to reduce friction and improve experience. **Your Background** To succeed in this role, you'll need: * At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations. * Excellent English communication skills, both written and verbal. * Proven history of achieving top performance. * Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment. * Customer-centric, working to understand the questions that customers ask to help them resolve their business. * Clear and confident written communication skills, especially in live chat or email settings. * Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals. **Why You'll Love Working at blithequark** At blithequark, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we: * Take extreme ownership of our work, moving with focus and urgency, and learning voraciously to stay ahead. * Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. * Collaborate across departments to help you succeed, encouraging bold ideas and courageous action. * Offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. **Career Growth Opportunities & Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. You'll have access to: * Ongoing training and development programs to help you improve your skills and knowledge. * Opportunities to work on high-impact projects that drive business growth and customer success. * Regular feedback and coaching to help you achieve your career goals. * A dynamic and supportive team that's always willing to lend a hand. **Work Environment & Company Culture** blithequark is a remote-first organization, which means you'll have the flexibility to work from anywhere and at any time. We're a inclusive and diverse company that values work-life balance and employee well-being. Our company culture is built on the principles of: * Collaboration and teamwork. * Innovation and experimentation. * Customer-centricity and customer success. * Continuous learning and growth. * Diversity, equity, and inclusion. **Compensation, Perks, & Benefits** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications. * Bonus opportunities based on performance. * Comprehensive health insurance and retirement plans. * Flexible paid time off and holidays. * Professional development opportunities and training programs. * Access to the latest technology and tools to help you succeed. **How to Apply** If you're a motivated and customer-focused individual who's passionate about driving revenue growth and customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!