**Experienced Customer AI Operations Analyst – Driving Impact Across Customer, Sales, and GTM Teams at blithequark**

Are you a seasoned professional with a passion for leveraging AI to drive business impact? Do you thrive in fast-paced environments where collaboration, innovation, and experimentation are key? If so, we invite you to join blithequark as an Experienced Customer AI Operations Analyst, where you'll play a critical role in shaping the future of customer experience, sales, and go-to-market (GTM) initiatives. **About blithequark** blithequark is a cutting-edge organization that empowers teams to automate their campaigns with AI agents, freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes – fine-tuned with billions of data points to drive real results for their unique business. As a global multicultural company, we're proud of our inclusive culture, which embraces diverse voices, backgrounds, and perspectives. **Your Day-to-Day Impact** As an Experienced Customer AI Operations Analyst at blithequark, your day will be filled with exciting challenges and opportunities to drive impact across our Customer, Sales, and GTM teams. Your responsibilities will include: ### AI System Management & Optimization * Oversee the performance and reliability of AI tools, improving workflows across Customer, Sales, and GTM use cases. * Identify opportunities to enhance automation, self-service, and underlying decision logic. * Collaborate with the Senior AI Program Manager and stakeholders in the Customer & Growth organization to ensure AI systems align with evolving team needs and priorities. * Leverage tools like Zapier and API calls to connect systems and streamline processes. * Proactively identify and resolve technical issues within AI systems. * Serve as a liaison with external vendors (e.g., Forethought), coordinating troubleshooting and updates to maintain optimal tool performance. ### Sales & GTM Data Insights * Partner with Sales and GTM teams to develop AI-supported workflows that improve lead qualification, pipeline progression, customer segmentation, and personalized outreach. * Build workflows that integrate with internal tools supporting teams and customers across key lifecycle stages, such as acquisition, onboarding, activation, and expansion. ### Quality, Content & Insights * Conduct regular quality reviews of AI interactions to ensure accuracy, usefulness, and tone across customer and GTM touchpoints. * Partner with Quality and Sales Operations to scale review processes and monitor key metrics like CES (Customer Effort Score), conversion rates, and engagement. * Work with internal teams to ensure help center content is current, AI-accessible, and continuously refined to improve answer quality and self-service effectiveness. ### Project & Stakeholder Management * Act as a project lead across cross-functional teams within the Customer & Growth organization, owning timelines, deliverables, and alignment across initiatives that span Customer, Sales, and GTM functions. * Coordinate closely with key stakeholders, including Sales Ops, Customer leadership, Enablement, and GTM leads, to ensure AI workflows meet real-world needs and are rolled out effectively. * Translate feedback into actionable improvements, balancing stakeholder input with strategic focus, technical feasibility, and system impact. * Maintain clear, proactive communication around priorities, progress, and blockers to ensure transparency and momentum. * Support cross-team decision-making by providing visibility into project status, trade-offs, and performance metrics tied to AI-driven initiatives. ### Data Analysis & Reporting * Analyze how AI tools perform across use cases, identifying opportunities to improve accuracy, relevancy, deflection, and customer engagement. * Generate insights and reports that inform system improvements and increase the efficiency and effectiveness of team workflows. **What We're Looking For** To succeed in this role, you'll need: * Proven experience in operations, sales enablement, GTM coordination, or customer-facing roles, ideally where you leveraged AI to improve processes or outcomes. * Practical understanding of LLMs and core AI concepts (e.g., prompt engineering, RAG, function calling) and how they can be applied across customer support, sales intelligence, and broader GTM initiatives. * A bias for action, with a passion for moving from idea to implementation and thriving in environments where experimentation and iteration lead to meaningful impact. * Great problem-solving skills, with the ability to identify, diagnose, and resolve technical issues in AI-powered systems. * Ability to analyze data and surface insights that drive continuous improvement. * Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals. * Agility in adapting to new technologies, shifting priorities, and evolving business needs. **Why Join blithequark?** At blithequark, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact but also enjoy a range of benefits tailored to support your personal and career development. Some of the perks and benefits we offer include: * Comprehensive medical and dental benefits paid 100% by blithequark for you and your dependents * Pension scheme with matching up to 5% of your contribution * Complimentary access to mental health resources through Calm and TELUS Health EAP * Generous paid time off and leave of absence options * Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover at-home workspace expenses * Access to professional development resources through LinkedIn Learning * Access to an exclusive employee perks and discount program * Baby swag for every baby born and/or adopted – we love to see our AC family grow! * A Cycle to Work Scheme where you can purchase a bike and equipment tax-free for cycling to work * After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus **Join Our Team** If you're a motivated and innovative professional with a passion for AI and customer experience, we invite you to apply for this exciting opportunity to join blithequark as an Experienced Customer AI Operations Analyst. Together, let's shape the future of customer experience, sales, and GTM initiatives and drive meaningful impact across our organization.