**Experienced Customer Data Analyst – Driving Business Success through Data-Driven Insights at blithequark**

**Job Summary:** Join blithequark, a leading provider of innovative cloud communications solutions, as a skilled Customer Data Analyst. As a key member of our dynamic team, you will play a critical role in identifying and developing key performance indicators, metrics, and data visualizations to drive success with our customer base. If you are passionate about analytical curiosity, business acumen, and logic, and have a strong background in data analysis, we encourage you to apply for this exciting opportunity. **About blithequark:** blithequark is a pioneering company that helps customers communicate better, faster, and smarter through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. By harnessing the power of AI and analytics, blithequark provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. **Key Responsibilities:** As a Customer Data Analyst at blithequark, you will be responsible for: * Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators * Collaborating with internal teams such as Sales, Product Development, Project Management, and Custom Development to identify and track business case metrics * Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations * Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis * Identifying potential areas for application performance enhancement * Strategizing to improve self-service rates and ID & Authentication rates * Being a major voice and proponent of a “Data First” mentality * Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues * Creating and maintaining documentation related to analytics processes and decision-making **Qualifications:** To be successful in this role, you will need: * A strong background in data analysis, with proven experience in reviewing data and formulating recommendations * Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI * Extreme curiosity and creativity drive * Excellent analytical skills with attention to detail * Strong problem-solving abilities and a results-driven mindset * Excellent communication and presentation skills * A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field **Why you'll love working at blithequark:** * Unlimited Vacation for exempt employees * Paid Holidays * Competitive medical, dental & vision insurance for employees and their dependents * 401K Retirement Plan * Stock Options * Company-paid life insurance * Health & Flexible Savings Accounts * Cell phone, gym, and internet reimbursement * Paid Parental Leave * Tuition Reimbursement * Employee Assistance Program (EAP) * Free snacks (Denver, and or Fort Lauderdale) * Fun events (virtual and in-person) **What we offer:** At blithequark, we are committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Data Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. **How to apply:** If you are a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Applicant Rights:** Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@blithequark.com for prompt processing. Please refer to our Privacy Policy (at www.blithequark.com/privacy/blithequark-privacy-policy) for any questions on how blithequark complies with GDPR. For California residents only: Please refer to the link below for blithequark’s Applicant CCPA Privacy Notice. https://blithequark.com/privacy/blithequark-california-applicant-privacy-notice/ blithequark participates in E-Verify.