**Experienced Customer Experience Manager – Central/West Region at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving growth, profitability, and customer satisfaction in complex markets? If so, we invite you to join blithequark as a Customer Experience Manager in our Central/West region. As a key member of our team, you will play a critical role in shaping the future of our business and making a meaningful impact on the lives of our customers. **About blithequark** blithequark is a leading global provider of commercial solutions, dedicated to helping biopharma, medical device, and diagnostic companies bring their therapies to the people who need them. With a focus on delivering nationally and internationally, we understand what it takes to succeed in a rapidly changing market. Our teams are passionate about helping customers gain insight and access to their markets, and demonstrating the value of their products to payers, physicians, and patients. **The Role** As a Customer Experience Manager at blithequark, you will be responsible for growing 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account. You will develop a pull-through plan for key systems, disseminate promotional materials through Phone, Email, and Direct Mail, and manage existing contracts to ensure ordering in line with tier pricing structure. You will also place customer orders, direct customers to Specialty Distributor selling platforms, prospect new business opportunities, and create new customer agreements. **Key Responsibilities:** * Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account * Develop a pull-through plan for key systems and disseminate promotional materials through Phone, Email, and Direct Mail * Manage existing contracts to ensure ordering in line with tier pricing structure * Place customer orders and direct customers to Specialty Distributor selling platforms * Prospect new business opportunities and create new customer agreements * Maintain Account Map and Contact Tool and monitor account performance * Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics * Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions **Essential Qualifications:** * Valid Driver's License * A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience * Account Management Experience in Orthopedics, Medical Surgical, or complex account selling * Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity * History of successfully influencing customers using virtual tools and resources * Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer * Demonstrated ability to learn and apply technical and scientific product-related information * Highly organized with strong account management skills * Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities * Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders **Preferred Qualifications:** * A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience * Strong organizational skills with the ability to adapt to change in a fast-paced environment **Technical Skills:** * Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) * Experience with Power BI and Veeva CRM * Education: BA/BS Degree required * Language Requirements: Fluency in English * Physical Requirements: n/a * Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary **What's in it for you?** blithequark offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information. **About the Opportunity** As a Customer Experience Manager at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be responsible for growing key accounts, developing new business opportunities, and driving growth, profitability, and customer satisfaction in complex markets. If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity. **How to Apply** If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. **COVID-19 Vaccination Status** blithequark's ability to operate and provide certain services to customers and partners necessitates blithequark and its employees meet specific requirements regarding COVID-19 vaccination status. Please review our COVID-19 vaccination policy for more information. **Base Pay Range** The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.