**Experienced Customer Service Agent – Bogota, Colombia Remote**

Are you a customer service enthusiast with a passion for driving success and solving problems? Do you thrive in fast-paced environments and enjoy making a positive impact on people's lives? If so, we want to hear from you! blithequark is revolutionizing the shopping experience with cutting-edge technology and seamless, interest-free installment plans. As a Customer Service Agent, you will be the face of our company, providing exceptional support to our customers and helping them achieve their goals. **About the Role:** As a Customer Service Agent at blithequark, you will be responsible for delivering top-notch support to our customers through various channels, including email, live chat, and phone calls. You will be the go-to person for customers seeking assistance with our services, and your primary goal will be to resolve their issues efficiently and effectively. Your exceptional communication and interpersonal skills will enable you to build trust and rapport with our customers, making them feel valued and supported. **The Company:** blithequark is a fintech company that is transforming the shopping experience by providing innovative, interest-free installment plans that make shopping smarter and more accessible. Our mission is to financially empower the next generation, and we're committed to creating a unique shopping journey that drives real impact on merchant sales through increased conversions and higher order values. We're a dynamic team of innovators, thinkers, and problem-solvers who are passionate about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike. **Responsibilities:** As a Customer Service Agent at blithequark, your key responsibilities will include: * Providing clear, prompt, detailed, empathetic, and customer-oriented support to our customers * Assisting customers to resolve basic to complex inquiries via email, live chat, and phone calls * Building a network of support and trust with our awesome customer support team * Working with customers to understand how they use blithequark services, and providing valuable feedback to Product and Development teams * Acting as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes * Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience **Ideal Experience & Skills:** To succeed as a Customer Service Agent at blithequark, you will need: * Excellent communication and interpersonal skills * Fluency in written and spoken English * Proven success in a fast-paced support environment * Exceptional verbal and written communication skills to provide clear, articulate, and kind customer support in technical instructions via phone support, email, and live chat * Ability to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative * Driven to dig into the details of a system or process to solve customer problems * Displays a passion for what you do while upholding personal and corporate integrity * Excitement to learn new technologies and help customers succeed * 3+ years of customer support experience * Email, phone, and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software * Fluency in written and spoken English and Spanish (a third language is a plus) * Bachelor's degree or an equivalent combination of education and experience * Zendesk, LiveAgent, or Jira experience is a plus **Work Conditions:** As a remote Customer Service Agent at blithequark, you will: * Work from home in Bogotá, Colombia (must be based in Colombia and cannot work outside of the country) * Complete 3-4 weeks of training * Be available full-time for the first 2 months, with no vacations approved during this period * Work a fixed shift based in Central Standard Time * Receive a competitive salary, bonus structure, and benefits package **About You:** We're looking for someone who embodies the following qualities: * Relentlessly high standards - you continually raise the bar and drive those around you to deliver great results * Not bound by convention - you're a problem-solver who develops new ways to do things * Needs action - speed matters in business, and you're comfortable making decisions and taking calculated risks * Earns trust - you listen attentively, speak candidly, and treat others respectfully * Has backbone - you can respectfully challenge decisions when you disagree, even when it's uncomfortable or exhausting * Delivers results - you focus on the key inputs and deliver them with the right quality and in a timely fashion **What Makes Working at blithequark Awesome:** At blithequark, we're more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. If you're a customer service enthusiast who is passionate about driving success and solving problems, we want to hear from you! Apply now to join our dynamic team and help create a unique shopping journey that drives real impact on merchant sales through increased conversions and higher order values.