**Experienced Customer Service Representative – Work from Home Opportunity in San Antonio, TX**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Service Representative in our Work from Home program. As a key member of our Caremark Member Operations division, you will play a vital role in transforming the healthcare experience for millions of plan members. **About blithequark** At blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose by empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We are a Fortune 4 company that values our colleagues and strives to keep them at the heart of everything we do. **Job Summary** As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise. **Key Responsibilities** * Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and provide exceptional customer service to members * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive comprehensive training to upskill you to assist with client and member inquiries as business needs arise * Offer solutions to help simplify members' healthcare experience * Learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within blithequark **Work from Home Opportunity** We offer a flexible work schedule and the opportunity to work from home if you meet the criteria. To be eligible, you must maintain your own internet with approved speed requirements, have a secure workspace free from distractions, and successfully complete the training program. Adherence to HIPAA and governmental compliance is required in this role. **Training and Development** We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks, which includes hands-on learning, self-paced modules, and leadership engagement from day 1. Training location can vary by individual experience with onsite and WFH positions. **Schedule Options** Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules ranging from 30-40 hours per week, with days off and hours may vary based on business needs. **Benefits and Perks** We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. You will also have access to tuition reimbursement, a complete time off package, and opportunities for advancement from a REP I to a REP II and III. Our Career Mapping guide provides paths to progression and growth within our business unit. **Pay and Compensation** Pay rates start at $17.50, with a typical pay range of $17.00 - $28.45. In addition to your compensation, you will enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. **Required Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Education** High School Diploma or equivalent experience preferred **Application Process** Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. **Join Our Team** If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career in customer service. Why Work at blithequark? * We are a Fortune 4 company that values our colleagues and strives to keep them at the heart of everything we do. * We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. * You will have access to tuition reimbursement, a complete time off package, and opportunities for advancement from a REP I to a REP II and III. * Our Career Mapping guide provides paths to progression and growth within our business unit. * You will have the opportunity to work from home and enjoy a flexible work schedule. What We Offer * Competitive pay rates starting at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Tuition reimbursement and education assistance * Complete time off package, including paid holidays, PTO, and Floating Holidays * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide providing paths to progression and growth within our business unit * Flexible work schedule and the opportunity to work from home How to Apply Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. Join Our Team Today! If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career in customer service.