**Experienced Customer Success Manager – Healthcare Technology and AI Adoption**
Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as a Customer Success Manager. In this role, you will play a critical part in shaping the future of healthcare technology and AI adoption, driving business growth, and fostering long-term relationships with our valued customers. **About blithequark** At blithequark, we are revolutionizing the healthcare industry by harnessing the power of AI and machine learning to create innovative solutions that transform the way clinicians work. Our mission is to empower healthcare professionals to focus on what matters most – delivering exceptional patient care. With a suite of cutting-edge tools and a team of visionary leaders, we are poised to make a significant impact on the healthcare landscape. **The Opportunity** As a Customer Success Manager at blithequark, you will be responsible for owning the end-to-end customer experience across diverse customer segments, helping clinicians adopt and love our solutions. You will work closely with cross-functional teams, including Product, Operations, and Sales, to drive market growth and ensure customer success. Your expertise will be instrumental in shaping our customer strategies, identifying expansion opportunities, and mitigating churn risks. **Key Responsibilities** * Own customer outcomes: Be the strategic partner for a portfolio of blithequark's customers, ensuring they achieve measurable success and realize value. * Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. * Track and improve metrics along customer journey like time-to-first-value and early activation. * Drive strategic adoption: Develop and execute tailored adoption plans to maximize user engagement and satisfaction, enhancing the continued love for blithequark's solutions among clinicians. * Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks, and work cross-functionally to deepen product engagement. * Implementation: Drive the end-to-end implementation process ensuring a seamless experience. * Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. * Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. * Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience. * Feedback insights: Gather and share insights to influence product development and feature prioritization. * Improve Process & Playbook development to refine and scale customer success playbooks, frameworks, and collateral. * Stay ahead of trends in digital health and customer success to continuously inform your customer strategies. **What We Look For** * 2-4 years in a customer-facing role, healthcare ideal but not required. * Highly organized and able to confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality. * Execute closely with cross-functional teams, including Product, Operations, and Sales, to drive market growth. * Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities. * Impeccably sharp, omnitalented, and humble. * Willing to bear the existential weight of the company as much as the founders and early employees. * If you're the right fit, you'll love every moment of it. * Looking for uncapped growth and not limited by yearly promotion programs and the general lameness of the corporate world. * Obsessed with operations, scalability, and efficiency. * Got a doer's mentality – find a problem, own it, fix it. * Strong intuition, creativity, and common sense to lead complex projects. **Other Things to Know** * Experience in healthcare is great, but not required. * Fluency in French is also a plus. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Success Manager, you will have the opportunity to: * Work with a talented team of professionals who are passionate about making a difference in the healthcare industry. * Develop and implement customer success strategies that drive business growth and customer satisfaction. * Collaborate with cross-functional teams to drive market growth and ensure customer success. * Stay ahead of trends in digital health and customer success to continuously inform your customer strategies. * Enjoy a competitive compensation package, including uncapped growth opportunities and a comprehensive benefits program. * Participate in a dynamic and supportive work environment that fosters growth, innovation, and collaboration. **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Success Manager role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the position. We look forward to hearing from you!