**Experienced Customer Support Representative – Championing Safe Tech for Families**

At blithequark, we're on a mission to bring back the magic of childhood. Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere. **Supporting Families During This Digital Era** We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team! **We are continuously accepting applications and will reach out for our next class!** **Be the blithequark Guru** You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. As a Customer Support Representative, you'll be the face of blithequark, providing top-notch support to our customers and helping them get the most out of our products and services. **Problem-Solving Pro** When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps. Your analytical mind and problem-solving skills will help you identify and resolve issues efficiently, ensuring that our customers receive the support they need. **Customer Delight Champion** Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about blithequark. You'll be the customer's advocate, working to resolve their issues and exceed their expectations. **Show Ownership** Your insights and feedback will help us continually improve our products, services, and support processes. You'll be an integral part of our team, contributing to the growth and development of blithequark. **Team Player** You'll collaborate with your fellow team members and create a positive environment for all. Our team is built on a foundation of trust, respect, and open communication, and we're looking for someone who shares these values. **Continual Learning** Maintain a deep understanding of blithequark products and services as they evolve and new ones are introduced. We're committed to ongoing learning and development, and we encourage our team members to stay up-to-date with the latest industry trends and best practices. **What You'll Bring** * 1+ year(s) of experience in customer service. * Prior experience in a contact center, preferably for a technology product or service preferred. * Basic technical skills and the ability to quickly learn new software, devices, and systems. * Exceptional communication skills and the ability to actively listen. * Strong problem-solving and troubleshooting skills to talk customers through situations clearly and accurately. * Enthusiastic and can-do attitude that radiates positivity and dedication to each customer. **While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.** **Compensation** This role offers a competitive hourly rate of $16, with the opportunity to earn a quarterly bonus based on performance. We're committed to providing a fair and equitable compensation package that reflects your hard work and dedication. **Why You'll Love blithequark** * Mission driven to protect kids and make a difference in the world * Work-life balance with generous PTO, remote-first schedules, and more * Generously covered insurance premiums (up to 100% based on tenure) * Stock options and 401(k) plan with employer match * Fast-paced startup environment with room for career growth * Energetic and collaborative company culture * Pet insurance to keep your furry friend happy and healthy * Get paid to give your time to the community **Everyone's Welcome Here** blithequark is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic. **Ready to Join the Team?** If you're passionate about making a difference in the lives of families and are looking for a challenging and rewarding role, we'd love to hear from you! Apply now and join our team of dedicated professionals who are committed to creating a safer digital world for kids.