**Experienced Full Stack Customer Success Manager – Mid-Market Relationship Intelligence**

At blithequark, we're passionate about our customer's success and looking for strategic, results-driven Customer Success Managers to join our team. Your job will combine commercial leadership and customer advocacy, driving renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at blithequark! **What will I be doing?** As an Experienced Full Stack Customer Success Manager at blithequark, you will be responsible for: * Owning a book of blithequark's Mid-Market customers, driving renewals and upsell for these accounts. * Serving as a Customer Advocate, building a strategy to manage the engagement and success of our clients. * Acting as a trusted advisor to our customers, driving broad product adoption and ensuring they reach a high level of satisfaction with the product. * Becoming a product expert, developing best practices to share with clients, helping them best leverage blithequark's full functionality. * Interfacing closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. **Qualifications:** Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At blithequark, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. **Required:** * 5+ years of experience as a Customer Success Manager, Account Manager, or similar role. * Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. * Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities. * Excellent interpersonal skills with a history of building strong business relationships. * Influential communicator with experience presenting to small and large audiences. * Proficient in organization, account prioritization, and time management. * Ability to orchestrate cross-functional resources to ensure the success of your clients. * Excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. * Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies. **Location:** San Francisco, CA or New York City **What you'll enjoy at blithequark:** * **We live our values:** As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. * **Health Benefits:** We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP, and HMO options (in CA), and offer flexible personal sick days to support your well-being. * **Retirement Planning:** We offer a 401(k) plan to help you plan for your future. * **Learning & Development:** We provide an annual education budget and a comprehensive LD program. * **Wellness Support:** We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. * **Team Connection:** Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. **Compensation:** A reasonable estimate of the current range is $115,000.00 - $150,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as geographical location, job-related skills, experience, and relevant education or training. **About blithequark:** With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, blithequark has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. **We use E-Verify:** Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. **Apply Now:** Ready to join our team and shape the customer experience at blithequark? Apply now and take the first step towards an exciting new chapter in your career!