**Experienced Member Service Representative – Call Center / Customer Service**

Are you passionate about delivering exceptional customer experiences and helping others achieve their financial goals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark as an Experienced Member Service Representative in our Call Center/Customer Service department. **About blithequark** At blithequark, we're dedicated to transforming financial services from the inside out. Our culture is a top priority, and we strive to balance hard work and high achievement with a fun, supportive environment. We're passionate about providing our members with education, support, and guidance to build strong financial futures. Our team is comprised of talented, driven individuals who share our vision of making a positive impact in the lives of our members and the communities we serve. **What We Offer** As an Experienced Member Service Representative at blithequark, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include: * Medical/Dental/Vision Insurance * Paid Vacation * Paid Sick Time * Paid Holidays * Paid Wellness Day * Paid Volunteer Time * Flexible Spending Account * Health Savings Account * World Class 401(k) Plan * Tuition Reimbursement * Rate Discounts on Qualifying Loans * May be eligible for incentives or discretionary bonus based on results **A Day in the Life** As a Member Service Representative, you'll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO. Your responsibilities will include: * LEARN about our members and hear them and understand their situations * EDUCATE our members on the ways we can help them afford life * PROVIDE meaningful, careful, focused, and ethical product solutions * PROCESS transactions like transfers and payments with courtesy and consummate professionalism * PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes * GROW with us by immersing in financial industry trends, products, services, and technological advances * SHARE your knowledge on effective practices, competitive intelligence, and business opportunities * STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys **Who We're Looking For** We're seeking individuals who are: * AUTHENTIC and passionate about helping others * ENJOY LEARNING and want a career, not just a paycheck * UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker * COMFORTABLE AND CONFIDENT recommending and processing financial products like loans * WON SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness * HOLD AN INFORMAL OR FORMAL LEADERSHIP POSITION at your current workplace * EMBRACE CHANGE and seek new ways to serve our members and the community * WORK WELL WITH OTHERS, even when things don't go as planned * INNOVATIVE and thrive on challenges * BELIEVE you can change the world for people and are making it happen! **Requirements** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or financial services environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and handle multiple priorities * Proficiency in Microsoft Office and other software applications * Multi-lingual capabilities, including Spanish, highly preferred **What We Offer You** As a valued member of our team, you'll enjoy: * A competitive salary and comprehensive benefits package * Opportunities for career growth and development * A fun, supportive work environment * Recognition and rewards for outstanding performance * The chance to make a positive impact in the lives of our members and the communities we serve **How to Apply** If you're passionate about delivering exceptional customer experiences and helping others achieve their financial goals, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.