Experienced Remote Customer Service Representative - Property and Casualty Insurance Specialist for Dynamic Team at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of innovative insurance solutions, dedicated to delivering exceptional customer experiences and making a positive impact in the lives of our clients. As a key player in the insurance industry, we recognize the importance of having a talented and passionate team that shares our vision and values. The property and casualty insurance sector is a vital component of our business, and we are seeking an experienced and skilled Customer Service Representative to join our dynamic team. Job Overview We are excited to offer a 100% remote opportunity for a Customer Service Representative - Property and Casualty Insurance Specialist to work with our team. As a remote employee, you will have the flexibility to work from the comfort of your own home, with a schedule that includes a combination of fixed and flexible hours. The initial training period will be conducted remotely, with a set schedule of Monday to Friday, 9:00 am - 5:30 pm EST, for two weeks, followed by one week of nesting. After the training period, you will be expected to work a flexible schedule between 8 am - 9 pm, Monday to Friday, with one weekend a month on a rotating schedule, eventually transitioning to a permanent shift. Key Responsibilities Manage inbound email, chat, and phone inquiries from customers regarding property and casualty insurance policies, providing timely and effective solutions to their queries and concerns. Build strong relationships with customers, educating them on our products and services, and providing a exceptional customer experience that reinforces the value of blithequark's brand. Meet sales goals consistently by managing time and resources efficiently, handling interactions promptly, and minimizing wait times. Develop and maintain a deep understanding of our products and services, staying up-to-date with industry trends and developments. Collaborate with internal teams to resolve customer issues, improve processes, and drive business growth. Essential Qualifications To be considered for this role, you must have: A current, active resident property and casualty insurance license (General P&C, not Personal Lines) in a minimum of 35 states, with the ability to maintain active licenses throughout the duration of your assignment. At least 2 years of sales experience, with a proven track record of success in a customer-facing environment. High school diploma or GED, with a strong foundation in written, verbal, interpersonal, and phone communication skills. Proven attendance reliability, with a flexible schedule that allows you to work evenings and weekends as required. Preferred Qualifications While not essential, the following qualifications are highly desirable: Proven sales success within an inbound service environment, preferably in a direct sales role. Insurance industry sales experience, with a deep understanding of property and casualty insurance products and services. Service industry and/or Contact Center experience, with a strong background in customer service and relationship building. Ability to operate in a fast-paced, multi-tasking environment with deadlines, using MS Word, Excel, and Internet applications. Excellent tracking, follow-up, negotiating, and relationship building skills, with a demonstrated ability to consistently overcome objections. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative - Property and Casualty Insurance Specialist, you will have access to: Comprehensive training programs, designed to enhance your knowledge and skills in property and casualty insurance, sales, and customer service. Ongoing coaching and mentoring, to support your career growth and development. Opportunities for advancement, within our dynamic and expanding team. A culture that encourages innovation, creativity, and collaboration, with a focus on delivering exceptional customer experiences. Work Environment and Company Culture blithequark is a remote-friendly company, with a strong focus on work-life balance and employee well-being. Our company culture is built on the values of: Integrity, with a commitment to doing what is right, even when it is difficult. Customer-centricity, with a focus on delivering exceptional customer experiences. Innovation, with a culture that encourages creativity, experimentation, and learning from failure. Collaboration, with a team-based approach that values diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive compensation package, with a hourly rate of $20 per hour, as well as a range of perks and benefits, including: Flexible scheduling, with the ability to work from home and balance your work and personal life. Comprehensive training and development programs, to support your career growth and advancement. Opportunities for advancement, within our dynamic and expanding team. A culture that values and recognizes employee contributions, with regular feedback, coaching, and rewards. Conclusion If you are a motivated and customer-focused individual, with a passion for sales and a strong foundation in property and casualty insurance, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Property and Casualty Insurance Specialist at blithequark, you will have the chance to make a real difference in the lives of our customers, while growing your career and developing your skills in a dynamic and supportive environment. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark.