**Experienced Retail Customer Service Representative II – Hybrid Model in Jessup, MD**

Join a culture of excellence and collaboration at blithequark, where we strive to deliver exceptional customer experiences and drive business success. As a Retail Customer Service Representative II, you will play a vital role in our team, working in a hybrid model of three days onsite and two days remote in Jessup, MD. This position requires a strong and diverse skillset in relevant areas to drive success, and we offer a competitive salary, comprehensive benefits, and opportunities for growth and development. **About the Position** At blithequark, we are committed to providing exceptional customer service and ensuring that our customers receive the highest level of support. As a Retail Customer Service Representative II, you will be responsible for providing timely and accurate responses to customer inquiries, managing order processing, and ensuring accurate scheduling. You will work closely with internal teams to resolve customer issues, schedule appointments, and create packets or other materials as required for sales fulfillment processes. **Responsibilities** As a Retail Customer Service Representative II, your key responsibilities will include: * Responding to customer (homeowner)/delivery partner requests/inquiries in a timely and professional manner * Processing complex orders/requests with 100% accuracy from intake to filing * Ensuring the customer management system is updated appropriately * Clarifying, diagnosing, and resolving customer order issues * Scheduling appointments with homeowners * Creating packets or other materials as required for sales fulfillment processes * Handling permits and inspections * Preparing customer correspondence * Identifying and implementing ways to improve overall level of service * Communicating order fulfillment process information to internal delivery partners and providing customer/delivery partner feedback * Administering programs, such as customer referral programs * Training others in office and customer service processes * Creating purchase orders, processing payments, or processing receipts **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent, plus 2-4 years' work experience, including order processing work * Demonstrated word processing, spreadsheet, and general computer skills * Strong phone etiquette and verbal skills to facilitate problem resolution * Intermediate writing skills * The ability to determine customer needs and assist in resolving issues for assigned areas **Nice-to-Haves** While not required, the following skills and qualifications are highly desirable: * Experience working in a customer-facing role, preferably in a retail or sales environment * Knowledge of customer relationship management (CRM) software and other relevant systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Excellent communication and interpersonal skills **Benefits** At blithequark, we offer a comprehensive benefits package, including: * Medical, dental, vision, and life insurance * Health Savings Account contributions * Paid holidays and PTO * 401(k) plan and contributions * Professional development and tuition reimbursement opportunities * Charity contributions * Nationwide career opportunities * Profit-sharing target of $4,000 per eligible employee, prorated as appropriate **Work Environment and Company Culture** As a Retail Customer Service Representative II, you will work in a hybrid model of three days onsite and two days remote in Jessup, MD. Our company culture is built on a foundation of excellence, collaboration, and customer-centricity. We value diversity, equity, and inclusion and strive to create a work environment that is inclusive and supportive of all employees. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Retail Customer Service Representative II, you will have opportunities to learn and grow in your role, including: * On-the-job training and coaching * Professional development and tuition reimbursement opportunities * Opportunities for advancement and career growth * Access to industry-leading training and development programs **How to Apply** If you are a motivated and customer-focused individual with a strong work ethic and a desire to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees.