**Experienced Senior Manager - Customer Identity and Access Management Operations**

**Join blithequark's Cybersecurity and Digital Risk Team and Help Shape the Future of Aviation** Are you ready to embark on an exciting journey with a global leader in the aviation industry? Do you have a passion for cybersecurity and a desire to make a meaningful impact? Look no further than blithequark's Cybersecurity and Digital Risk (CDR) team. As a Senior Manager - Customer Identity and Access Management Operations, you will play a critical role in helping blithequark become the leading cyber-safe airline in the industry. **About blithequark** blithequark is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We are committed to uplifting and providing opportunities in the places where we work, live, and fly. Our mission is to become the best airline in the history of aviation, and we need talented individuals like you to help us achieve this goal. **Our Cybersecurity and Digital Risk Team** blithequark's CDR team is responsible for keeping our customers' and employees' information safe and secure. We are on a path to embed cybersecurity into the DNA of blithequark by reducing business risk through the implementation of strong cybersecurity best practices. Our team is dedicated to providing world-class security solutions that protect our customers' and employees' sensitive information. **Key Responsibilities** As a Senior Manager - Customer Identity and Access Management Operations, you will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of the customer identity services. This role is essential for maintaining the integrity and availability of blithequark's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. * Contribute to the Identity and Access Management (IAM) vision and roadmap * Operational Leadership for CIAM, including the ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve response times * Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Managed Service Providers (MSP) to ensure contractual obligations are not only met but designed to deliver high-quality services to align with CIAM objectives * Partner engagement and effectively communicate with other CIAM leaders, IT teams, and business units to ensure operational integration meets the program objectives * Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels * Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to blithequark's customer identity standard * Report on these metrics to provide clarity and drive improvements across CIAM operations **Qualifications** To succeed in this role, you will need to have: * A Bachelor's degree in Science, Technology, Engineering, or Science * 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and including at least 5 years of operational leadership experience leading delivery and incident management teams/people * ITIL Process experience, particularly with incident, problem, and change management * Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies * Solid understanding of IAM principles in a cloud-first environment * Understanding of PCI, SOX, EU-GDPR regulations, and for IAM * Ability to influence technology teams to deliver a frictionless employee identity experience * Experience influencing teams and partners without direct authority over them * Coached individuals and leaders at multiple levels, able to demonstrate tangible results * Established relationships with partners across all levels and departments * Superb communication skills at all levels of organization * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of an interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack** While the minimum qualifications are essential, the following preferred qualifications will give you an edge: * Cybersecurity, Risk Management, Computer Science, or Information Management * ITIL Certification, particularly ITIL Expert or Master **Work Environment and Company Culture** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value diverse experiences, perspectives, and encourage everyone who meets the minimum qualifications to apply. We are always looking for individuals who will bring something new to the table. **Compensation, Perks, and Benefits** We offer a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, blithequark is truly a one-of-a-kind place to work. **Remote Option** Remote option may be available for this role. **Salary Range** $126,225 - $185,130 **Posting End Date** 7/1/2024 **How to Apply** If you are ready to join blithequark's Cybersecurity and Digital Risk team and help shape the future of aviation, apply today!