**Experienced Technical Customer Success Manager (Cloud Infrastructure) – Web & Cloud Application Development**
At blithequark, we're revolutionizing the way organizations build and deliver software by empowering developers with cutting-edge Internal Developer Platforms (IDPs). Our innovative Platform Orchestrator is transforming the engineering landscape, and we're on the hunt for a talented Technical Customer Success Manager to join our team. As a Technical Customer Success Manager at blithequark, you'll be at the forefront of solving real-world infrastructure problems, guiding engineering teams, and shaping how our customers adopt our technology. If you're passionate about diving into Kubernetes clusters, troubleshooting complex issues, and being the trusted advisor for our customers, this role is perfect for you. **About blithequark** We're pioneers in platform engineering, helping enterprise organizations unlock developer productivity at scale. Our team is a distributed, fully remote force, united by a culture of transparency, autonomy, and collaboration. We're committed to making life easier for developers and empowering them to build world-class software. **What You'll Be Doing:** As a Technical Customer Success Manager at blithequark, your key responsibilities will include: * Acting as the go-to person for technical questions from customers and prospects, providing expert guidance and support. * Troubleshooting and resolving complex issues hands-on, using your technical expertise to resolve problems and ensure customer satisfaction. * Identifying patterns in customer challenges and improving processes, including documentation, tools, and workflows, to enhance the overall customer experience. * Feeding customer insights and recurring needs back into the Product team to shape our roadmap and drive innovation. * Collaborating closely with Sales, Product, and Engineering teams to ensure customers get the most out of our Platform Orchestrator. * Sharing your infrastructure expertise and advocating for best practices around Kubernetes, Terraform, and modern cloud-native tooling. **What We're Looking For:** To succeed in this role, you'll need: * Excellent communication skills and a genuine passion for working with customers. * A solid technical foundation in software or infrastructure, including Terraform, Kubernetes, and IaC. You don't need to be a guru, but you should be confident jumping into technical detail. * Strong problem-solving and debugging skills, with the ability to juggle multiple requests without losing track of the details. * A proactive, self-driven mindset, with a willingness to own problems and see them through to resolution. **It Would Be a Plus If You Have:** * Experience in Platform Engineering, IDPs, or the broader cloud-native ecosystem. * Previous customer-facing technical experience, with a proven track record of delivering exceptional customer outcomes. **Why You'll Enjoy Working with Us:** As a Technical Customer Success Manager at blithequark, you'll have the opportunity to: * Work at the forefront of Platform Engineering with enterprise customers, shaping the future of software development. * Enjoy a fully remote work environment, with the flexibility to work from anywhere in Europe. * Directly impact how our customers succeed, with a role that's both challenging and rewarding. * Be part of a collaborative culture that values transparency, inclusion, and innovation. * Work hands-on with cutting-edge tools and define best practices in the industry. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to your growth and well-being. As a remote team, we're flexible and adaptable, with a focus on work-life balance and employee satisfaction. **How to Apply:** If you're passionate about Platform Engineering, customer success, and innovation, we want to hear from you. Apply now to join our team and be part of the blithequark journey.