**Experienced Work from Home Customer Service Coordinator - Bank Voice**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Work from Home Customer Service Coordinator - Bank Voice to join our team of dedicated customer care professionals. As a key member of our Customer Care team, you will play a vital role in providing top-notch service to our customers, resolving issues, and exceeding their expectations. **About blithequark** At blithequark, we're more than just a bank - we're a community of passionate individuals dedicated to changing the face of banking for good. We believe that everyone deserves to be treated with compassion, respect, and understanding, and we're committed to delivering real solutions that make a real difference in people's lives. Our Customer Care team is at the heart of this mission, and we're looking for talented individuals like you to join our ranks. **More Than Just a Job** As a Work from Home Customer Service Coordinator - Bank Voice, you'll have the opportunity to work from the comfort of your own home, surrounded by the people and things you love. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the chance to develop your skills and knowledge in a supportive, inclusive environment. Plus, you'll enjoy a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible schedule options, paid time off, and tuition reimbursement. **Key Responsibilities** As a Work from Home Customer Service Coordinator - Bank Voice, your key responsibilities will include: * Providing exceptional customer service to our customers via phone, email, and chat * Resolving customer issues and concerns in a timely, professional manner * Utilizing active listening skills to understand customer needs and preferences * Communicating effectively with customers, peers, and management to ensure seamless service delivery * Maintaining accurate records and documentation of customer interactions * Collaborating with internal teams to resolve complex customer issues * Participating in ongoing training and development to stay up-to-date on products, services, and best practices * Adhering to blithequark's policies, procedures, and regulatory requirements **Essential Qualifications** To be successful in this role, you'll need: * High school diploma, GED, or equivalent certification * At least 2 years of customer service experience or 2 years of call center experience * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Flexibility and adaptability in a rapidly changing environment * Basic computer skills and proficiency in Microsoft Office **Preferred Qualifications** While not required, we're looking for candidates with: * At least 1 year of financial services experience or banking experience * Experience working in a remote or virtual environment * Familiarity with CRM software and other customer service tools * Strong problem-solving and analytical skills * Ability to work independently with minimal supervision **Schedule** As a Work from Home Customer Service Coordinator - Bank Voice, you'll work a flexible schedule that includes: * Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST * Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability) * Schedules are adjusted per time zone **Compensation** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount blithequark is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Work From Home: $43,680 - $43,680 for Fascinator, Coordinator **Benefits** At blithequark, we believe in taking care of our employees and their families. That's why we offer a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage * Flexible schedule options * Paid time off * Wellbeing offerings such as backup childcare and mental wellness support * Tuition reimbursement * Paid training and development offered quarterly * Flexible spending account * Life insurance * Disability insurance * 401(k) and stock purchase plan **Work from Home Technology Requirements** To ensure seamless service delivery, you'll need to meet the following work from home technology requirements: * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by cable or fiber internet service providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10 Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page * Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required blithequark work at home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated customer care professionals and take the first step towards a rewarding career with blithequark.