Program Coordinator / GTM Partner Programs / Contract / Remote

Our client, a global fintech software company with tremendous culture, is hiring for a contract Project Coordinator. This is a fully remote position with EST hours highly preferred (Local to Atlanta is preferred but not required). As part of the GTM Programs & Operations team within the company's Global Partner Ecosystem, the Project Coordinator II plays a pivotal role in ensuring operational excellence across the systems, tools, and workflows that support the App Partner Program and App Marketplace. You will support process improvement, system integration, and data transparency across the partner journey, from onboarding through ongoing engagement to ensure our partners experience a predictable, seamless, and scalable operational experience. Overall, the company is seeking someone with a passion for program execution, process improvement, and partner enablement, who thrives in a cross-functional, fast-paced environment. Contract Duration: 8 Months to Start, Potential to Extend Key Responsibilities: Workflow Transparency & SLA Management • Manage and continuously improve the Marketplace listing workflow, from partner submission to publication. • Create transparency across all stages of the listing journey, ensuring partners and stakeholders have real-time visibility into status and timelines. • Track and enforce SLA performance across internal teams and external review vendors, identifying bottlenecks and driving timely resolution. Process Optimization & Continuous Improvement • Identify inefficiencies, redundancies, and friction points in the current listing workflow; propose and implement solutions to simplify and accelerate the process. • Partner with Product Operations and Systems teams to automate workflows, integrate tools, and improve data flow across platforms. • Establish standardized documentation, templates, and dashboards to monitor progress and drive continuous improvement. Cross-Functional Program Coordination • Partner closely with the Solutions Engineering, Tech, and Program Ops teams to ensure • aligned workflows and clear accountability. • Align stakeholders on process updates, metrics, and timelines, ensuring shared visibility and consistent execution. • Facilitate regular operational reviews to track performance, surface insights, and recommend improvements. Operational Reporting & Insights • Define and maintain key performance metrics for the listing workflow (e.g., turnaround times, SLA compliance, queue health, partner feedback). • Develop reporting cadences and dashboards to communicate operational health to leadership and partner teams. • Use data and insights to proactively recommend process or tool enhancements. • Work with Salesforce and Tableau (experience with these is preferred) What You'll Bring: • 5+ years of experience in program operations, program management, or process management, preferably within a B2B SaaS or partner ecosystem environment. • Proven track record of optimizing workflows and driving SLA adherence across multiple stakeholder groups. • Strong analytical mindset and ability to leverage data for decision-making and performance tracking. • Excellent communication, organization, and stakeholder management skills; able to coordinate across internal and external teams. • Experience with workflow automation tools (e.g., Jira) and dashboarding (e.g., Tableau) preferred. • A bias for action, able to turn ambiguity into structure and deliver measurable process improvements.