Project Coordinator (Remote) – Full-Time

Job Type: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM PST Remote Pay: $20.00 – $25.00 per hour (based on experience) About Us: Grizzly Outdoor is a Southern California-based outdoor improvement company specializing in turf, pavers, concrete, retaining walls, lighting, outdoor kitchens, and custom hardscape solutions. We’re a fast-paced, high-energy team committed to delivering exceptional service and quality craftsmanship. Position Summary: We are looking for a detail-oriented and proactive Project Coordinator to support our operations team. Key Responsibilities: • Coordinate communication between clients, sales consultants, and install crews • Serve as clients main point of contact from beginning to end • Schedule site visits, installations, and job walks • Track project milestones and deadlines • Maintain up-to-date project records in our CRM (Salesforce) • Place material orders and upload relevant documents • Collaborate with internal team members to keep projects on track • Provide timely updates to clients as needed • Offer Sales Support • Answering Phones • Lead Qualification & Scheduling • Collections • Data Entry Requirements: • Strong communication and organizational skills • Enthusiastic about providing great customer service • Able to work within a collaborative/team environment • Not afraid of confrontation/delivering non-ideal news • Ability to manage client expectations while remaining empathetic and professional • Ability to manage multiple priorities and meet deadlines • Detail-oriented and tech-savvy • Proficient in Google Workspace (Docs, Sheets, Calendar) or willing to learn • Prior experience in project coordination, construction, or home improvement is a plus, but not required • Must be available Monday through Friday, 8:00 AM – 5:00 PM PST What We Offer: • $20–$25/hour, depending on experience • Full-time, 40 hours/week • Hands-on training and support provided • Company provided equipment (phone, laptop, monitor, keyboard, etc.) Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • This position is currently remote. Do you have a reliable internet connection and a quiet space to work from home • Have you ever worked with a CRM like Salesforce or a similar platform? If yes, which one(s)? • What would you do if a crew or vendor doesn’t show up to a scheduled job? • You’ve received a client request that you’re not sure how to handle. What would you do first? • Describe a time when you had to manage multiple tasks with tight deadlines. How did you prioritize and stay organized? • A client is upset because their install was delayed due to weather, and they now want to cancel. What steps would you take to de-escalate the situation and retain the client? • You’re told that a product a client requested is on backorder, and the install is scheduled for next week. How would you handle this? • You’re asked to order 350 square feet of pavers. The supplier sells them by the pallet, and each pallet covers 120 sqft. How many full pallets would you order, and why? • Which of the following is the correct way to format a client address in a CRM system? A. 225 harbor unit 200 B. 225 Harbor Blvd Unit 200 C. 225 harbor blvd, UNIT 200 D. 225 Harbor BLVD, Unit: 200 • You receive three tasks at once: - A client calls in needing a last-minute gate code update - A vendor just sent a confusing invoice - You’re scheduled to send out project notes by the end of the hour What order would you handle them in and why? • You’re scheduling a job but the preferred crew is already booked. What’s your best next step? A. Push the job to a later date without asking the client B. Book a different crew without informing the team C. Check crew availability with your project manager and offer options to the client D. Leave it unassigned and wait for someone to notice Work Location: Remote