[Remote] CTK Svc Sr. Associate [S], CTK

Note: The job is a remote job and is open to candidates in USA. Amazon strives to be Earth's most customer-centric company, continually evolving as a world-class e-commerce platform. The role of Time and Attendance Operations Administrator involves managing employee time records and providing support through chat and phone channels while ensuring compliance with attendance policies. Responsibilities • Resolving employee inquiries about time and attendance & HR queries through phone and chat support. • Ensuring accurate and timely data entry for attendance management. • Maintaining detailed records in the service case management system. • Applying Amazon's attendance policies while ensuring compliance with state and federal laws. • Addressing HR queries using standard operating procedures and documentation. • Taking full ownership of employee cases from initial contact to resolution. • Documenting process gaps and suggesting service improvements. • Communicating clearly in English through both verbal and written channels. • Contributing to team initiatives for service enhancement. • Maintaining a strong focus on customer service. Skills • 6+ months of human resources experience or 6+ months of customer service experience or 6+ amazon experience. • Bachelor's degree or equivalent • 6+ months of Microsoft Office products and applications experience • Knowledge of Microsoft Office products and applications (especially Excel) • Knowledge of Microsoft Office including outlook, Word, and Excel • Experience in confidential environments • 1+ years of human resources experience • 1+ years of Customer Service experience • 1+ years of Microsoft Office products and applications experience Company Overview • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com. Company H1B Sponsorship • Amazon has a track record of offering H1B sponsorships, with 18969 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.