**Senior Manager, Product Management-Tech, blithequark Customer Service: Revolutionizing Customer Experience through AI and ML**

Are you a visionary leader with a passion for improving customer experience? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration drive success? If so, we invite you to join the World-Wide Customer Service Voice of Customer (VoC) organization at blithequark as a Senior Manager, Product Management-Tech. **About blithequark** blithequark is a global leader in e-commerce, committed to delivering exceptional customer experiences through innovative products and services. Our Customer Service Voice of Customer (VoC) organization is a cross-functional team of product and program managers, scientists, engineers, and designers who work together to build products that help blithequark continually improve its world-class customer experience. Our products leverage artificial intelligence (AI) and machine learning (ML) to process the millions of pieces of customer feedback that blithequark receives daily, translating them into actionable insights that teams across the company rely on to improve their products and services. **Key Responsibilities** As a Senior Manager, Product Management-Tech, you will be responsible for setting the vision and product roadmap for blithequark's flagship suite of VOC products. You will lead cross-functional teams to execute on that vision, driving innovation and collaboration to deliver exceptional customer experiences. Your technical product expertise will be crucial in shaping the strategy and addressing complex technical challenges while driving forward-thinking approaches. **Key Job Responsibilities:** * Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision. * Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes. * Dive deep into technical details, evaluating trade-off decisions (e.g., asking meaningful questions of scientists or engineers). * Contribute to a team culture of innovation (e.g., generating big ideas, solving highly ambiguous problems); build and develop high-performing teams. * Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences. * Measure and analyze existing products for opportunities to innovate and improve. * Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs). * Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans. * Influence senior leaders across blithequark and communicate blithequark's VoC AI/ML vision, strategy, goals, status, and customer impact. **A Day in the Life** A typical day for a Senior Manager of Product Management – Tech in the VoC team involves balancing strategic thinking with hands-on problem-solving. In addition to working with product and technology teams within Customer Service, you'll have a chance to work across the many teams, functions, and business verticals that contribute to blithequark's growth. You will work closely with senior leaders across blithequark to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. You will oversee key workstreams including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting. **What We Offer** blithequark offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. **Benefits for Regular, Full-Time Employees:** * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan **Why Join blithequark?** At blithequark, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply. We're committed to a diverse and inclusive workplace, and we're an equal opportunity employer. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. **Basic Qualifications:** * 10+ years of product or program management, product marketing, business development, or technology experience * 5+ years of team management experience * Experience owning/driving roadmap strategy and definition * Experience delivering consumer software products and services in a high-growth environment * Experience leading cross-functional software development teams, operations, UX Designer, and other Product Managers * Experience with end-to-end product delivery * Bachelor's degree **Preferred Qualifications:** * Experience in a high-performance start-up or incubation effort within a larger company * Experience working with and influencing senior-level stakeholders * Experience directly managing cross-functional teams **Compensation:** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're ready to join a dynamic team that's revolutionizing customer experience through AI and ML, please apply via our internal or external career site. We look forward to hearing from you!