Senior Technical Account Manager – Amazon Store

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level. Snowflake's Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer's workloads running on Snowflake. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer's use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions. AS A SENIOR TECHNICAL ACCOUNT MANAGER, YOU WILL: Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production Develop, manage, and implement a strategy for efficient workload consumption Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships OUR IDEAL SENIOR TECHNICAL ACCOUNT MANAGER WILL HAVE: B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience Hands-on experience with Python, SQL, or Scala 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising Hands-on experience in database management, data engineering, and data science Skilled in resolving complex escalations with senior customer executives Excellent verbal, written, communication, and receptive listening skills High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients Excellent team player able to work with virtual and global cross-functional teams NICE TO HAVE: Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred Snowflake SnowPro Advanced Certification is preferred Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. The application window is expected to be open until October 15, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com The following represents the expected range of compensation for this role: The estimated base salary range for this role is $143,000 - $218,500. Additionally, this role is eligible to participate in Snowflake's bonus and equity plan. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.