Training Academy Administrator

Healthcare Management Solutions, LLC (HMS) has an immediate opening for a Training Academy Administrator to work remote. The Training Academy Administrator is responsible for creating the HMS Surveyor Training Academy. This program will work with Human Resources to recruit, hire, and train individuals with little or no prior survey experience and knowledge to become full functional survey team members. The initial focus of the academy will be training staff to be CMS certified long term care surveyors. Once this opening course is created, non-long term care course may be added as needed. They are to incorporate currently used and developed tools and trainings where they see appropriate and develop new training initiatives and materials as needed or as identified. They will also be responsible for working with the Subject Matter Experts (SMEs) to ensure the tools used for onsite and offsite assessment of surveyor performance are useful and current. They will communicate regularly with the Survey Operations Director and the Administrator for Surveyor Development in order to create an organized, replicable curriculum. Minimal travel may be required. Responsibilities: Within the first 30 days or hire, create a high-level project plan which includes at a minimum the list of deliverables outlined below as well as a final delivery date for the HMS Surveyor Training Academy. Work with HR to identify the key criteria (experience, clinical license, education, character traits) for recruitment employee searches. Identify any new platforms for advertising and searching for potential employees. Identify gaps in current onboarding and initial training efforts. Create a standardized training model that resembles state agency training programs but takes into account the nuances of working in a contract environment and utilizes lessons learned. Model must include both remote offsite learning plans as well as onsite performance reviews. Create and implement assessments, tests, and other measurements to indicate new surveyor baseline knowledge/abilities and later progress. Once surveyors are onboarded, review the HMS Academy Training timeline and expectations with them. Track the progress of all Academy enrollees. Schedule regular touch points with the surveyor about their progress and connect them to the appropriate resources. Report to the Survey Operations Director, the Survey Division Director, and the Administrator for Surveyor Development on all enrollees progress on a regular basis. Communicate clearly concerns about any enrollees and their ability to complete the program. Advise when surveyors should begin a process improvement plan. Create metrics for those plans. Work closely with the Survey Operations Director to monitor PIPs. Work closely with the Administrator of Surveyor Development to ensure all surveyors who complete the Academy program are ready to become productive members of the active HMS survey teams. Develop new and/or revise existing training materials related to the performance of surveys as requested. Other General Duties: Maintain and disseminate accurate and timely information. Reinforces the requirement to use Principles of Documentation (POD) and pertinent writing guides for every 2567. Responsible for communicating all surveyor issues to their supervisor. Prepare and deliver timely reports, recommendations, or alternatives that address existing and potential trouble areas of the states such as operations, management, staffing, workflow, etc. Participate in preparation, and ensure accuracy of project policy, procedures and/or other documentation.