Customer Service Representative job at InnoSource, Inc in Cedar Rapids, IA
Customer Service Representative Cedar Rapids, Iowa Hybrid Your home is your office! - Must Reside in Iowa Description Dreaming of a Career Where You Can Make a Difference from Home? Join us as a Customer Service Representative! Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of working out of your own home. If that sounds exciting to you, we want you on our team! Location Requirement: Must reside in Iowa Why This Role Will Change Your Career for the Better This isn’t just another customer service job. As a Customer Service Representative with InnoSource and Alliant Energy, you’ll be joining a company that invests in your success and values your contributions. Here, you’ll be the trusted voice for our client, a leading energy provider in the Midwest. Each day you will be interacting with customers, guiding them through their questions and making a real difference in their day. Here’s What You’ll Love About Working With Us: True Work-Life Balance: Say goodbye to commuting stress! Work from your home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you’re looking to boost your earnings. Growth Opportunities: We don’t just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you’ve been waiting for. A Supportive, Team-Oriented Culture: You’ll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You’re never on your own here! Key Responsibilities What You’ll Be Doing Every Day: Assisting Alliant Energy customers with service-related questions, billing inquiries, and resolving power outage issues. This may sometimes require de-escalating certain issues with customers in a professional manner. Providing exceptional, friendly support over the phone—no sales required. Navigating multiple systems while speaking with customers. Collaborating with your teammates to ensure every customer gets the help they need. Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards. Requirements Education and Experience – Customer Service Representative The Ideal Candidate for This Role: Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way. Thrives in a home work setting with a stable work history, and is passionate about providing outstanding service. Holds a high school diploma or GED and is authorized to work in the United States. Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most. Benefits & Pay Why InnoSource is the Best Place for Your Career: Comprehensive Benefits: Including health and life insurance, dental reimbursement, and more. Your Home is Your Office: No commute, no traffic, just the comfort of working from your home. Long-Term Career Potential: This role is more than just a job—it’s the gateway to a bright future, with opportunities to grow. Competitive Pay