**Experienced Customer Service Loyalty Champion II – Web & Cloud Application Development**

Are you a customer service expert with a passion for loyalty and retention? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team at blithequark as a Customer Service Loyalty Champion II. At blithequark, we're committed to empowering our customers and employees to achieve their full potential. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that values innovation, creativity, and impact, and we're looking for talented individuals like you to join our team. **About the Role** As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark. **Key Responsibilities** * Resolve customer needs and prevent churn, emphasizing proactive measures in your day-to-day activities * Handle and resolve escalated customer concerns that have varying levels of complexity * Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark * Embrace the Service Plus mindset by resolving customer concerns and future concerns * Grow the business, which includes completing a full end-to-end account analysis * Execute targeted loyalty and retention strategies for high-value and at-risk customers * Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services * Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts **Work Environment** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Texas. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year). **What We're Looking For** * Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided **Even Better If You Have** * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75-mile radius of our listed hub location **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). * Wireless connections, satellite or DSL, are not acceptable. * A dedicated, quiet, and private workspace. * Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements. * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Benefits and Compensation** Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefit options including: medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. **Equal Employment Opportunity** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. **How to Apply** If you're a motivated and customer-focused individual who is passionate about loyalty and retention, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Expected Salary** The expected salary for this role is competitive and based on experience. **Location** The location for this role is Irving, TX. **Apply Now** Apply for the Customer Service Loyalty Champion II role now and take the first step towards a rewarding career with blithequark.