**Experienced Customer Service Representative – Propane Industry Expert**

At blithequark, we're not just a company – we're a team of passionate professionals dedicated to providing safe, reliable propane service to residential, commercial, industrial, and agricultural customers across the United States. With a presence in 19 states, from the bustling metropolitan areas to the rural heartlands, we've become a significant player in the propane industry, recognized as one of the Top Ten Propane Marketers by LP Gas Magazine in 2022 and 2023. As a rapidly growing company, we're committed to helping our customers thrive while fostering a culture of excellence, innovation, and teamwork. Since our inception in 2012, we've helped over 30 owners of well-run propane businesses transition to their next chapter, creating a positive impact on the industry and the communities we serve. **Join Our Team and Make a Difference** As an Experienced Customer Service Representative at blithequark, you'll be the first point of contact for our customers, providing exceptional service and support via phone, email, or chat. You'll be the face of our company, and your dedication to customer satisfaction will make all the difference in building strong relationships and driving business growth. **Key Responsibilities:** * Serve as the primary point of contact for customer inquiries, orders, and service requests, ensuring timely and accurate responses * Provide detailed information regarding propane services, pricing, delivery schedules, and account status, ensuring customers are well-informed and satisfied * Assist customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues, demonstrating a customer-centric approach * Collaborate with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns * Maintain accurate and up-to-date customer records, ensuring seamless communication and service delivery * Promote and upsell additional propane products or services to customers as appropriate, driving revenue growth and customer satisfaction * Handle customer complaints or escalations with empathy and professionalism, finding satisfactory resolutions and building trust * Foster strong customer relationships and ensure customer satisfaction through exceptional service, exceeding customer expectations **Requirements:** * High school diploma or general education degree (GED) required; relevant experience in customer service or a related field preferred * Proven ability to multitask, prioritize workload, and exercise progressive decision-making in a fast-paced environment * Strong knowledge of Microsoft Office, with experience in CRM software and customer service platforms a plus * Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals * Excellent communication, problem-solving, and interpersonal skills, with a customer-centric approach **Why Join blithequark?** * Competitive wages and comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, and 401(k) with company match * Opportunities for career growth and professional development, with tuition reimbursement and training programs available * Collaborative and dynamic work environment, with a focus on teamwork, innovation, and customer satisfaction * Recognition and rewards for outstanding performance, with opportunities to advance in your career * Comprehensive compensation package, including paid holidays, time off, and a range of benefits to support your physical and financial well-being **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. If you're passionate about delivering exceptional customer service and making a difference in the propane industry, we encourage you to apply. **How to Apply** If you're ready to join a dynamic team of professionals dedicated to customer satisfaction and industry excellence, click the link below to apply for the Experienced Customer Service Representative position at blithequark. We look forward to reviewing your application and welcoming you to our team!