**Experienced Customer Support Associate – Veterinary Industry Expert**
Join our dynamic team at blithequark, a pioneering force in transforming the animal health industry. As a leading eCommerce and mobile platform, we empower veterinary practices to compare and buy from all their vendors in one place, revolutionizing the way they care for America's pets. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we're on a mission to modernize the $50B+ animal health industry. Our team is passionate about helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors. **About the Position** We're seeking an exceptional Customer Support Associate to join our vibrant community of veterinary professionals. As a key member of our support team, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Your primary responsibility will be to engage with our users through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform. **Key Responsibilities** - Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Collaborate with vendor and industry partners to streamline communication and alerts between systems - Contribute to the continuous development and expansion of processes to streamline support workflows **You Should Have** - 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality, with excellent collaboration skills - Tech/start-up work experience is a plus but not required **Benefits (Full Time Roles)** - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At-home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events **Compensation** The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. **Work Environment and Company Culture** At blithequark, we value diversity, inclusivity, and teamwork. Our dynamic team is passionate about creating a work environment that is free from discrimination, harassment, and retaliation. We're committed to providing equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Why Join blithequark?** - Be part of a pioneering force in the animal health industry - Work with a talented and passionate team - Contribute to the development of a cutting-edge eCommerce and mobile platform - Enjoy a comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution - Participate in bi-annual company retreats and monthly team events - Enjoy a positive and inclusive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for the veterinary industry, we encourage you to apply for this exciting opportunity. Please submit your application through blithequark's Careers Page. The application deadline is accepted on an ongoing basis. We look forward to hearing from you! **Important Notice** Please be aware of scammers operating in the industry, impersonating employees and attempting to deceive savvy applicants. To ensure your safety and security, please: - Verify the legitimacy of any job postings by visiting our official careers page - Be cautious of unexpected messages or calls from unverified sources - Never provide sensitive personal or financial information during the application process - Report any suspicious activity to our recruiting department We're committed to creating a safe and secure job market for everyone. Thank you for your attention to this matter.