Guest Experience Manager-Club Member Services, Golden Oak
About the position Responsibilities • Directly lead Club Member Services and Transportation Cast operation • Support Custodial and facility operations • Exhibit flexibility and knowledge of ticketing & reservation systems, and transportation management as well as event planning • Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals • Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation • Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences • Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation • Deliver new Resident Orientation & content Requirements • 2+ years of leadership experience in an environment of a front desk, concierge, and/or transportation operation • 2+ years of relevant work experience in the hospitality business • Related experience within recreation, custodial, and/or grounds keeping • Receptiveness to lead a team independently in an operation with multiple lines of business components including Food & Beverage, Custodial, Facilities, Transportation, and Concierge-style Guest Service • Experience working successfully in a collaborative, team-oriented work environment • Time management skills • Professional written and verbal communication skills • Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change • Dedication to crafting a work environment that supports workforce diversity and varied perspectives • Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency) • Available to commit to working any day of the week during any shift including weekends, nights, and holidays • Valid driver's license Nice-to-haves • Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience • Preferred proficiency in multiple languages Benefits • Health and savings benefits • Educational opportunities • Special extras that only Disney can provide