**Job Title:** Customer Service Representative – Delivering Exceptional Pet Parent Experiences at blithequark

**Job Description:** Join the blithequark Team: Where Passion Meets Purpose Are you a quick problem-solver with excellent communication skills? Do you have a passion for delivering exceptional customer experiences? If so, we invite you to join our amazing team at blithequark as a Customer Service Representative! About blithequark blithequark is a leading pet pharmacy, dedicated to providing top-notch healthcare and wellness solutions to pet parents across the country. As America's #1 pet pharmacy, we pride ourselves on our unique culture, which fosters an environment of support, collaboration, and learning. Our team members are the backbone of our success, and we're committed to helping them thrive and grow professionally. The Advantages of Working at blithequark • **Competitive Salary Packages and Benefits**: We offer desirable salary packages and benefits that enable us to attract and retain top talent in the industry. • **Excellence in Everything We Do**: We strive for excellence in everything we put our efforts into, taking meticulous care in every aspect of our work. • **Inclusive and Community-Driven Culture**: We foster an environment of inclusivity and community, where your skills and contributions are recognized and valued, and your hard work and dedication are rewarded. Our Mission and Values At blithequark, our mission is to deliver exceptional, memorable, and reliable experiences for pet parents, every time. We're committed to going above and beyond to resolve issues promptly and build lasting relationships with our customers. Our values are centered around quality care, exceptional service, and continual growth. Key Responsibilities As a Customer Service Representative at blithequark, you'll be responsible for: • **Providing Direct Support to Pharmacy Clients**: Engage with clients through various communication channels, addressing their questions and concerns in a timely and professional manner. • **Identifying and Addressing Customer Issues**: Utilize problem-solving techniques and thorough research to resolve customer issues, with proactive follow-up to ensure their needs are fully met. • **Achieving Awe-Inspiring Customer Service**: Deliver remarkable customer engagement skills, think critically to deliver winning resolutions, and comply with rigorous safety and regulatory requirements. What You'll Need To succeed in this role, you'll need: • **1-2 Years of Customer Service Experience**: A proven track record of providing excellent service to customers. • **Excellent Communication Skills**: The ability to communicate effectively with clients, both verbally and in writing. • **Multitasking and Critical Thinking**: The ability to prioritize tasks, manage your time effectively, and think critically to resolve complex issues. • **Flexibility and Overtime**: The ability to accommodate and work overtime as needed, while being flexible with your schedule. • **Commitment to Excellence**: A pledge to perform to the highest standards possible. Our Commitment to Diversity and Inclusion At blithequark, we value diversity and inclusivity, and we're committed to creating an environment where every team member has an equal opportunity to succeed. If you're a person with a disability under the Americans with Disabilities Act (ADA) or similar laws and require accommodation during the application process or job duties, please contact us at CAAR@blithequark.com. About the Role As a Customer Service Representative at blithequark, you'll play a pivotal role in ensuring a positive and seamless experience for pet owners and customers. You'll leverage your communication skills and product knowledge to address customer needs effectively, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Why Join blithequark? • **Opportunities for Growth and Development**: We're committed to helping our team members ignite their inner spark for development, growth, and achievement. • **Collaborative and Supportive Environment**: Our team is dedicated to delivering exceptional service, and we're always looking for ways to improve and grow together. • **Competitive Compensation and Benefits**: We offer a range of benefits and perks that enable our team members to thrive and grow professionally. How to Apply If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to making a difference in the lives of pet parents, apply now! For any issues concerning your application, please reach out to HR@blithequark.com.